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Reliant Blog

Why Honesty & Integrity Matters

7/8/2025

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My parents taught me at a young age to be honest and always do the right thing. I live this not only in my personal life, but professionally as well.
 
Honesty and integrity are an integral part of our business. This has not only gained the trust of our clients, but also from the individuals we deal with throughout the entire
claim process.
 
The aftermath of property damage, in any form, is stressful, time consuming and can leave you feeling like your life has been turned upside down. It’s important from the start of our representation, that we alleviate that stress for our clients and handle every aspect of the insurance claim.
 
As we do the initial walkthrough of the damages with our clients, we take detailed photos and copious notes to prepare damage repair estimates.
 
We attend every inspection on our client’s behalf and make sure that all deadlines for document submissions are met.  This ensures that no stone is left unturned and that you have complied with your duties and requirements in the insurance policy.
 
Communication is key and it’s important to us that we keep our clients informed every step of the way.  Even if the claim is under review and there is nothing significant happening, we still provide a status.
 
When communicating with the insurance company, there must always be a mutual respect. After telephone conversations with the insurance company, we customarily follow up with a confirmation email to confirm the details of our conversations.
 
Property damage claims are more difficult now than ever before. Insurance companies are providing less coverage. Some have specific policy limits within the policies by means of an endorsement that you may not know you have.
 
If you are unsure whether or not you have a covered insurance claim, or you have an underpaid or delayed insurance claim, we are here to help. Contact us here.
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    Karen Schiffmiller

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